AquaEscape ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you use our website and services.
Information We Collect
We collect personal information that you voluntarily provide when you place an order, contact us, or otherwise interact with our site. This includes:
- Full name (first and last)
- Email address
- Phone number
- Shipping address (including postal code, city, province, country)
- Billing address and payment method (processed securely through our payment processor)
- Order history and preferences
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, shipping updates, and customer service
- Send order confirmations, receipts, and delivery notifications
- Respond to your inquiries and provide customer support
- Improve our website, products, and customer experience
- Comply with legal obligations and prevent fraud
How We Protect Your Information
We use industry-standard security measures to protect your personal information, including:
- SSL encryption (256-bit) on all pages where personal data is entered
- Secure, PCI-compliant payment processing through Stripe
- Restricted internal access to customer data
- Regular security audits and software updates
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Payment Processing
All payment information is processed by our PCI-compliant payment processor. AquaEscape does not store your full credit card number or CVV on our servers. We only retain non-sensitive payment metadata (last 4 digits, expiry month/year, card brand) for order reference.
Sharing Your Information
We do not sell, rent, or trade your personal information. We share information only with trusted third parties strictly for fulfilling your order, including:
- Shipping carriers (Canada Post, UPS, Purolator, FedEx) to deliver your order
- Payment processors to complete your transaction
- Email service providers to send order confirmations and notifications
- Government authorities when required by law
Cookies & Tracking
Our site uses cookies and similar technologies to remember your cart contents, improve site performance, and understand how visitors use the site. You can disable cookies in your browser settings, but some features (like the shopping cart) may not work properly.
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal record-keeping obligations)
- Withdraw consent for marketing communications at any time
- File a complaint with the Office of the Privacy Commissioner of Canada
Email Communications
We may send you transactional emails (order confirmations, shipping notifications) which are necessary for fulfilling your order. Promotional emails are sent only with your explicit consent, and you can unsubscribe at any time via the link in any marketing email.
Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material changes will be communicated via email or a prominent notice on our site.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.